Shipping policy

At misrabanoo.shop (operated by MISRABANOO LTD), we are committed to delivering your home decor and accent lighting orders promptly, securely, and transparently. This Shipping Policy details our handling times, transit schedules, and delivery costs across the United Kingdom.

1. Where We Deliver

We currently ship to all addresses within the United Kingdom.

2. Shipping Costs

We keep our delivery rates simple and clear:

  • Flat-Rate Shipping: £7.00 GBP on all orders across the UK.

  • Taxes & Fees: All prices and shipping costs are transparent at checkout. There are no hidden fees or unexpected charges upon delivery.

3. Order Processing & Transit Times

Shipping Stage Timeframe Details
Order Cut-off Time 5:00 PM GMT Orders placed after 5:00 PM will begin processing the next business day.
Handling / Processing Time 1 to 2 Business Days Orders are prepared, packed, and dispatched Monday through Friday.
Transit Time 3 to 5 Business Days Domestic courier delivery timeframe following dispatch.
Total Estimated Delivery 4 to 7 Business Days Total timeframe from placing your order to arrival at your door.

Note: Business days are Monday through Friday, excluding public and bank holidays in the UK.

4. Order Tracking

Once your package has been packed and dispatched, you will automatically receive a shipping confirmation email containing a tracking link. You can use this link to track your shipment in real time.

If you do not receive a tracking link within 3 business days of placing your order, please check your spam folder or contact us at support@misrabanoo.shop.

5. Address Changes & Order Modifications

Please verify that your shipping address is complete and correct at checkout. If you need to make changes to your delivery details after placing an order, please email us immediately at support@misrabanoo.shop or call +44 7418357184. Once an order has entered processing or has been dispatched, we cannot change the delivery address.

6. Damaged or Lost Packages

  • Damaged in Transit: If your package arrives visibly damaged, please take photos immediately and contact our support team at support@misrabanoo.shop within 48 hours of delivery. We will arrange a replacement or refund promptly.

  • Lost Packages: If your tracking link shows your package was delivered but you have not received it, or if tracking has stopped updating for more than 5 business days, please contact us so we can investigate with the courier.

7. Business & Contact Details

If you have any questions regarding our shipping procedures or your order status, please get in touch:

  • Trading Name: misrabanoo.shop

  • Legal Entity Name: MISRABANOO LTD

  • Company Registration Number: 13578358

  • Email: support@misrabanoo.shop

  • Phone: +44 7418357184

  • Address: 10 St. Mellion Drive, Great Denham, Bedford, MK40 4BF, United Kingdom

  • Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM GMT