Refund policy

At misrabanoo.shop (operated by MISRABANOO LTD), customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. This Return and Refund Policy outlines your rights and our procedures for returns, exchanges, and refunds.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.

  • The item must be in its original packaging.

  • You must have the receipt, order number, or proof of purchase.

2. How to Initiate a Return

To start a return, please follow these simple steps:

  1. Contact our customer support team at support@misrabanoo.shop or call us at +44 7418357184 with your order number and the reason for the return.

  2. If your return is accepted, our support team will provide you with clear instructions on how and where to send your package.

  3. Package the item securely in its original packaging to prevent damage during transit.

Please note: Items sent back to us without first requesting a return will not be accepted.

3. Return Address

All returns must be shipped directly to our registered UK business address:

MISRABANOO LTD

10 St. Mellion Drive, Great Denham

Bedford, MK40 4BF

United Kingdom

Note: Unless the item is defective, damaged, or incorrect, customers are responsible for covering the return shipping costs.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If your item is defective, damaged, or if you received the wrong item, please contact us immediately at support@misrabanoo.shop with photos or videos showing the issue. We will evaluate the problem and arrange a free replacement or a full refund at no additional cost to you.

5. Refunds & Processing Timeline

Once we receive and inspect your returned item at our Bedford facility, we will notify you of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed automatically to your original payment method.

  • Timeline: Refunds will reflect in your bank account or payment provider within 7 business days.

  • Late Refunds: If you haven’t received a refund after 7 business days, please check your bank account or contact your credit card issuer, as processing times can vary. If you’ve done this and still have not received your refund, please contact us at support@misrabanoo.shop.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Business & Contact Information

If you have any questions or need further clarification regarding our return process, please contact us:

  • Trading Name: misrabanoo.shop

  • Legal Entity Name: MISRABANOO LTD

  • Company Registration Number: 13578358

  • Email: support@misrabanoo.shop

  • Phone: +44 7418357184

  • Address: 10 St. Mellion Drive, Great Denham, Bedford, MK40 4BF, United Kingdom

  • Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM GMT