Privacy policy

This Privacy Policy describes how misrabanoo.shop (operated by MISRABANOO LTD, "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from our store.

1. Contact Information

If you have questions, require more information about our privacy practices, or would like to make a complaint, please contact us by email or mail using the details below:

  • Trading Name: misrabanoo.shop

  • Legal Entity Name: MISRABANOO LTD

  • Company Registration Number: 13578358

  • Email: support@misrabanoo.shop

  • Phone: +44 7418357184

  • Address: 10 St. Mellion Drive, Great Denham, Bedford, MK40 4BF, United Kingdom

2. Collecting Personal Information

When you visit misrabanoo.shop, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases.

A. Device Information

  • Purpose of collection: To load the site accurately for you and perform analytics on site usage to optimize user experience.

  • Source of collection: Collected automatically when you access our site using cookies, log files, web beacons, or tags.

  • Personal Data collected: Web browser version, IP address, time zone, cookie information, sites or products viewed, search terms, and how you interact with the site.

B. Order Information

  • Purpose of collection: To provide products to you, process payment details, arrange for shipping (£7 flat rate UK delivery), provide order confirmations and invoices, communicate with you, screen orders for potential risk or fraud, and send marketing communications (if opted in).

  • Source of collection: Collected directly from you.

  • Personal Data collected: Name, billing address, shipping address, payment details (including payment gateway processing data via Stripe/card processors), email address, and phone number.

3. Sharing Personal Information

We share your Personal Information with third-party service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: [https://www.shopify.com/legal/privacy](https://www.shopify.com/legal/privacy).

  • Payment Processors: Payments are securely processed through encrypted payment gateways (e.g., Stripe). We do not store raw credit card credentials on our servers.

  • Delivery Services: We share your shipping address and contact phone number with UK courier services solely for dispatching and delivering your orders.

  • Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our rights.

4. Cookies

A cookie is a small amount of information downloaded to your computer or device when you visit our site. We use functional, performance, advertising, and social media/analytics cookies to optimize your browsing experience.

You can control and manage cookies through your browser settings. Please note that removing or blocking cookies may negatively impact your user experience and parts of our website may no longer be fully accessible.

5. Your Rights (UK GDPR & DPA 2018)

If you are a resident of the United Kingdom or the European Economic Area (EEA), you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased.

 

If you would like to exercise these rights, please contact us through the contact information above. Your Personal Information will be processed in accordance with UK data protection regulations.

 

6. Data Retention

When you place an order through misrabanoo.shop, we will retain your Order Information for our records unless and until you ask us to erase this information, subject to mandatory statutory accounting and tax record-keeping retention periods under UK law.

7. Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

8. Complaints

If you are not satisfied with our response to any privacy-related concern, you have the right to lodge a complaint with the UK data protection supervisory authority:

Information Commissioner's Office (ICO)

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom